GBcommerce Integrations Overview

In this section, you'll find articles detailing the various carriers and channels that integrate with GBcommerce, our API, and other partner services. Additionally, this section provides guidance on how to effectively utilize these integrations through our help center.

• Service Suspensions to Ukraine and Russia
• GBcommerce Integrations Guide
• What's New in GBcommerce Integrations
• Carrier Integrations
• Store & Marketplace Integrations
• 3PL Fulfillment Provider Integrations

Stores A-C

This section includes integration help articles for stores whose names begin with the letters A through C.

• Acumatica
• Alibaba
• Amazon Marketplace
• Amazon Merchant Fulfilled Prime Orders
• AmeriCommerce
• AmmoReady

Stores D-I

This section features integration help articles for stores with names beginning from D to I.

• eBay
• eBay Migration Guide
• Extensiv Warehouse Management (formerly Scout topShelf)
• Ecwid
• Etsy
• Faire

Stores J-R

This section provides integration help articles for stores with names starting from J to R.

• Joom
• Jane
• Liftoff
• Linnworks
• Listing Mirror
• Magento

Stores S

This section offers integration help articles for stores whose names start with the letter S.

• Salesforce Commerce Cloud
• Salesforce
• Sears
• Sellbrite
• SellerActive
• Shein

Stores T-Z

This section provides integration help articles for stores with names starting from T to Z.

• Tanga
• TikTok Shop US
• Tophatter
• Turbify (formerly Yahoo! Merchant Solutions)
• UltraCart
• Visualsoft

Carrier Rates

This section covers topics related to carrier rates, including Stamps rate tables, information on USPS automatic package verification, and updates on annual rate increases.

• USPS 2024 Rates
• USPS Cubic Rates in GBcommerce
• USPS Automated Package Verification System
• USPS Rate Changes - 2024 | Overview

Carrier Integrations

This section includes integration help articles for U.S. carriers that are directly integrated with GBcommerce.

• Access Worldwide
• Amazon Shipping
• APC
• Aramex International
• Asendia USA
• Axlehire

GBcommerce Carriers

This section provides articles explaining the GBcommerce Carrier Services (SCS) program and how to utilize the carriers available through this program.

• GBcommerce Carriers
• Add Funds to Your GBcommerce Balance
• DHL eCommerce from GBcommerce
• DHL Express from GBcommerce
• GlobalPost from GBcommerce
• SEKO LTL from GBcommerce

Fulfillment Provider Integrations

Articles in this section explain GBcommerce customer records: what they are, and how to add and update them.

• Amplifier
• Evobox
• Fulfillment by Amazon (FBA)
• ShippingTree
• ShipRelay
• Shipwire

Advanced Integration Methods

Articles in this section explain the GBcommerce API, XML Custom Store, Webhooks, and ODBC methods of integrating with GBcommerce.

• Custom Store Development Guide
• Custom Store Development Guide
• GBcommerce API
• GBcommerce Webhooks
• GBcommerce ODBC: Overview
• GBcommerce ODBC: Download & Install the ODBC Client

API Partner Integrations

This section features articles that explain API partner integrations and provide links to the support resources of the API partners.

• AbleCommerce
• Alluvia
• Automate IO
• BackerKit
• Constant Contact
• Connex

Other Partners

This section includes articles explaining various partners such as Shipsurance, QuickBooks Online, and MailChimp, as well as guidance on connecting with partners that do not have direct integrations.

• Integration Solutions Providers
• Amazon Buy Shipping API
• Native Label Printing with BigCommerce
• ParcelGuard
• Shipsurance
• Google Shipping Data

Integrations Glossary

This section provides GBcommerce's glossary of integration terms used throughout the help center.

• GBcommerce Integrations Glossary

Advanced Store Settings

Articles in this section explain custom store statuses, advanced store parameters, and your store activity log in GBcommerce.

• Custom Statuses
• Advanced Store Parameters
• Store Activity Log
• Email Domain Authentication (DMARC)
• Configure Domain Authentication in GBcommerce

Inventory

Articles in this section explain how to use external inventory sources, as well as when, why, and how to utilize GBcommerce's internal inventory features.

• Inventory in GBcommerce
• External Inventory
• Set Up GBcommerce's Internal Inventory
• Committed Inventory
• View Stock Counts in GBcommerce
• Set Your Initial Stock Counts

Barcode Actions

Articles in this section explain how barcodes work in GBcommerce and how to use barcode-related features, such as Scan to View, Scan to Print, and other available barcode options.

• Barcode Scanning Overview
• View Orders with a Barcode Scan
• Search Orders with a Barcode Scan
• Verify & Print Shipments with Barcode Scan
• UPC and SKU Settings for Barcode Scanning
• Batch Orders with a Barcode Scan

Login and Performance Issues

This section provides guidance on resolving login and performance issues in GBcommerce.

• GBcommerce Account Login Issues
• Performance Troubleshooting
• GBcommerce System Upgrade to 64-bit

Store Troubleshooting

This section offers guidance on troubleshooting problems related to connecting your store, importing orders, and sending notifications to your marketplace.

• Troubleshoot New Store Connection Issues
• Troubleshoot Store Import Errors
• Troubleshoot Missing Orders
• Troubleshoot Marketplace Notification Issues
• Common Store Errors
• Troubleshoot Checkout Rates

Shipment Troubleshooting

This section covers troubleshooting steps for issues related to connecting postal accounts, obtaining rates, creating labels, processing batches, and generating end-of-day forms.

• Troubleshoot New Postage Account Connections
• Troubleshoot Shipment Issues
• Troubleshoot Fulfillment Issues
• Troubleshoot Estimated Rate Discrepancies
• Troubleshoot Batch Errors
• Troubleshoot Shipments Missing from USPS SCAN Form

Print Troubleshooting

This section provides solutions for troubleshooting printing issues you might face in GBcommerce.

• Print Troubleshooting Overview
• Printing Error Messages
• Issues with GBcommerce Connect
• Unable to Print
• Printers Not Showing Up in GBcommerce
• Labels Print Too Big or Too Small

CSV Troubleshooting

This section provides solutions for troubleshooting issues related to importing and exporting CSV files with GBcommerce.

• General CSV Troubleshooting Tips
• Troubleshoot CSV Order Imports
• Troubleshoot Product CSV Imports
• Troubleshoot Inventory CSV Imports
• Troubleshoot Customer CSV Imports
• Troubleshoot CSV Exports

Automation Troubleshooting

This section offers guidance on troubleshooting issues with your automation rules.

• Troubleshoot Automation Rules

Email & Packing Slip Troubleshooting

This section provides troubleshooting advice for issues with customer notification emails and packing slips.

• Troubleshoot Customer Emails
• Troubleshoot Packing Slips

International Shipments

Articles in this section cover international shipping within GBcommerce, including how to create and print customs forms, and how to ship to U.S. territories and military addresses.

• International Shipping with GBcommerce
• GBcommerce's International Settings
• Customs Declarations
• Print Customs Forms
• Other International Options & Forms
• Global Advantage Program

Contact Support

This section outlines how to use GBcommerce's support options and provides guidance on contacting your channel or carrier support team.

• Contact GBcommerce Support
• Include Screenshots & Videos in Support Requests
• Contact Selling Channel Support
• Contact Carrier Support

GBcommerce Capabilities FAQ

• Do I have to download GBcommerce to use it?
• Does GBcommerce work with....?
• How do I learn how to use GBcommerce?
• What is GBcommerce Legacy?
• How are shipments calculated?
• How does GBcommerce's Refer a Friend Program work?

General Shipping FAQ

• Scheduled Maintenance FAQ
• Do you ship my stuff for me?
• How do I Schedule a Pickup?
• How can I stop or redirect a shipment?
• How do I change the Ship Date for a shipment?
• Can I Use UPS Ground Saver in GBcommerce?

Labels and Postage FAQ

• What Happens When Creating Labels or Splitting Shipments?
• Does GBcommerce charge me for my postage?
• When am I charged for the labels I create?
• Why was I charged $10 when my label cost less than $5?
• Can I print extra postage in GBcommerce?
• Does GBcommerce print letter postage?

Rates FAQ

• Can I use my own carrier rates?
• What rate discounts are available through my GBcommerce account?
• Why are my UPS or other carrier rates different in GBcommerce?
• Why don't my postage charges match what my customers are paying for shipping?
• Can I show the rates I get in GBcommerce to my customers when they check out?

Stores, Orders, and Importing FAQ

• Does GBcommerce automatically import my orders as soon as they are placed?
• Does GBcommerce update my stores when I ship orders?
• How can I apply actions to multiple orders?
• Does GBcommerce identify gift orders?
• How is the Age of an order calculated?
• Can I import Shopify order tags and fraud risk assessment?

Customize Packing Slips FAQ

This section offers guidance on troubleshooting issues with your automation rules.

• How do I customize my packing slips?
• How do I adjust the size of my store logo?
• How do I change the packing slip font style, size, or color?
• How do I add product images to packing slips?
• How do I adjust the style for item quantities?
• How do I display item options as a list?

Insurance FAQ

• Can I add insurance to my shipments?
• How do I file an insurance claim?

International Shipping FAQ

• What are customs forms and commercial invoices?
• Can GBcommerce create customs forms for me?
• What is a Harmonized Tariff Code and why do I need it?
• How do I use USPS International Labels?
• What are the requirements for shipping internationally with the USPS?
• Does GBcommerce support DDP?

Products and Inventory FAQ

• Does GBcommerce support product kits or bundles?
• How can I ensure variant item options appear on emails and packing slips?
• Does GBcommerce provide inventory management?
• Can GBcommerce Inventory sync its stock counts to external sources?

Automation FAQ

• How can I automatically set package weight and dimensions?
• How can I automatically set a service based on the Ship To address?
• How can I automatically set USPS service based on an order's weight?
• How can I set FedEx services based on address verification?
• How do I create Automation Rules for Multi-product Orders?
• How can I automate actions based on Customer Tags?